Ember Permanent Lighting — Text Messaging (SMS) Privacy Policy
Last updated: July 9th, 2026
This Text Messaging Privacy Policy explains how Ember Permanent Lighting ("we," "us," or "our") collects, uses, and protects information in connection with our SMS/text messaging program (the "Program"). It supplements our general Privacy Policy available on the main page of the website at the bottom www.emberpermanentlighting.com.
Information We Collect
When you opt in to receive text messages from us, we collect:
- Your mobile phone number
- The date, time, and content of your consent to receive messages
- Your name and any other information you voluntarily provide when signing up (e.g., through a form, keyword text, or point-of-sale opt-in)
- Message delivery data and engagement information (e.g., whether a message was delivered, opened, or replied to, and opt-out requests)
How We Use This Information
We use the information collected through the Program to:
- Send you the type of messages you signed up for (for example: appointment reminders, service updates, order/installation notifications, promotional offers, or customer service messages, as applicable to the Program you joined)
- Respond to your questions or requests, including HELP and STOP requests
- Maintain records of consent as required by law and by our messaging/carrier partners
- Improve and administer the Program, including troubleshooting delivery issues
Sharing of Mobile Information (CTIA Disclosure)
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information collected as part of the SMS consent process (including your phone number and opt-in status) will not be shared with any third party for marketing or promotional purposes, regardless of any other sharing terms disclosed elsewhere in our Privacy Policy.
This restriction does not apply to our service providers who help us operate the Program (for example, our SMS messaging platform or CRM provider). These providers are bound by confidentiality obligations and are only permitted to use your information to help deliver the Program on our behalf — not for their own marketing purposes.
We may also share information where required to comply with a legal obligation, protect our rights, or as part of a business transfer (such as a merger or sale of assets), subject to the terms of our general Privacy Policy.
Opting Out
You can opt out of receiving text messages from us at any time by replying STOP to any message you receive from us. For help, reply HELP or contact us using the information below. See our full SMS Terms & Conditions for details on message frequency and support.
Data Retention & Security
We retain SMS opt-in and consent records for as long as needed to operate the Program and to comply with legal, regulatory, and carrier requirements. We use reasonable administrative, technical, and physical safeguards designed to protect your information.
Children's Privacy
The Program is not directed to children under 13, and we do not knowingly collect information from children under 13 through the Program.
Changes to This Policy
We may update this Text Messaging Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
Contact Us
If you have questions about this policy or the Ember Permanent Lighting text messaging program, contact us at:
This policy should be read together with our general Privacy Policy on the main page of the website at the bottom www.emberpermanentlighting.com.